Your interactions with Sews Knits and Crochets are governed by the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

​

These terms and conditions are available permanently on my website and other selling platforms, and all buyers are directed to them. 

​​

When you (as a buyer) enter into a contract with Sews Knits and Crochets, you are assumed to have read and accepted these terms and conditions, and to have agreed not to require them on paper.

​

Purchase Price - Sales within the UK

The price shown in the basket is the total you will pay for your Sews Knits and Crochets purchase.

​​

Currently I only post to addresses within the UK. ​​The platform on which this website is built does not allow me to differentiate and prevent purchases where the delivery address is in Northern Ireland, so in the case where an order is placed that I cannot fulfil, I will contact the buyer, explain the situation, and refund the purchase. ​

​​

Sales on the website

Your basket will show the cost of the item(s) you have ordered, plus postage and packing costs, before you commit to purchase. This cost will be in British Pounds Sterling (GBP).​​​​

​​

Dispatch and Delivery

I will always provide you with a clear timetable for the dispatch of your order before you commit to purchase. If for any reason I am not able to meet this schedule I will inform you in advance, and you will have the right to cancel your order as set out below.

​​

Items are posted by either Royal Mail Large Letter, or where the item exceeds the size it will then be sent out using Evri. You can choose home delivery or collection. All shipping prices are base on weight.​

​​

In addition to the standard information above, at certain times deliveries may be affected by other exceptional circumstances in the UK (Christmas post volumes, flooding, strikes, quarantines, etc).

 

​​During the pre-Christmas period, where I have said I will ship by the Royal Mail’s last recommended posting date for your location, then I will do so. However, this does not guarantee delivery by Christmas – this is something the Royal Mail makes clear themselves.

​

Once in the postal system, delivery is not in my control, but your item should remain safe and secure even if delayed beyond normal expectations.

​​

If something does not reach you within the time frame given above for a particular postal service, and taking into account any exceptional circumstances, please do get in touch with me, and we will work out together how best to proceed (replacement, refund, etc). I always obtain a certificate of posting, as if, unfortunately, something did get lost in the post this would allow me to claim compensation from the Royal Mail.

​​

Parcels do not require a signature on delivery, but still may be held at your local delivery office for you to collect if you are not in, or for the payment of fees. If this is the case, it will show on your online tracking information. I am not able to pass on instructions concerning leaving parcels with a neighbour, placing them in a particular location at your address if you are out, etc.​​

​

Cancelling your Order – Physical Items

You have the right to cancel an order at any time from the moment you place the order until 14 days from the day you receive your goods.

​

This 14-day period is the time you have to decide you wish to cancel and get in touch with me. Once you have got in touch about cancelling an order, you then have a further 14 days in which to return the goods if they have been dispatched.

​

The Consumer Contracts Regulations does not give you the right to cancel an order for personalized, customized and tailor-made items, but please contact me anyway if you have any issues at all, and we’ll work it out together.

​​

Cancelling your Order – Digital Items

Specific provisions exist in the Consumer Contracts Regulations for digital content.

​

If you are ordering a digital item, by agreeing to these terms and conditions you are giving your express consent for me to supply you with your digital item within the 14-day cancellation period. (If you did not consent to this, I would have to wait 14 days before providing you with the digital item, to allow you your right to cancel).

​

You are further acknowledging that once I have e-mailed you a digital item, or you have started to download a file, you lose your right to cancel the order.

​​

If you do not consent to this, please do not place an order. If you do not consent to this, please do not place an order.

​

Returns and Refunds

If you do wish to return items (this hasn’t happened yet!) I’m happy to refund the purchase price plus postage and packing costs, provided the items are returned in perfect (resellable) condition. Here’s how it works:

​

If you wish to return something, you must get in touch with me within 14 days of receiving it. You can do this by contacting me with the relevant information.

​​

I will process your refund (of the purchase price plus my standard postage and packaging cost) within 14 days of receiving the returned items, provided they are returned in resellable condition.

​​

If you paid for an upgraded delivery service, this will not be refunded in full – I will only refund the amount of my standard postage and packaging service.

​​

A deduction will be made from the refund if the value of the item(s) has been reduced as the result of excessive handling, carelessness or any other reason.

​​

In returning items, you will need to pay for the return postage yourself. I strongly advise that you obtain a certificate of posting (at a minimum) from your Post Office or courier, as if the item is lost in transit you will need to be able to claim for compensation.

​​

You do not have the right to cancel an order for personalised or bespoke items under the Consumer Contracts Regulations. This is because these items are made to your specific requirements and cannot be resold easily. The "cooling-off" period, which allows cancellation within 14 days for most online purchases, does not apply to personalized goods.  To confirm, digital items and personalised items cannot be returned or refunded.

​​

Product Safety

My product sales are governed by the General Product Safety Regulations 2005 (GPSR) which require that all products be safe in their normal or reasonably foreseeable usage. To comply with these regulations, my products contain/bear relevant information and labelling to support their safe use.

​​

The GPSR also require that I should be contactable should any customer have an issue with one of my products: my contact details are above and are also provided with every order. These regulations also require that I be able to recall products if required to do so. I have records of all sales and so would be able to this if necessary.

​​

Additional product safety regulations apply to certain products and sectors (e.g. fireworks, electrical goods, PPE and toys). None of my products fall into these categories. Some categories of product require CE/UKCA marking to be sold in the UK (e.g. fireworks, electrical goods, PPE and toys). None of my products fall into these categories so they have not been CE/UKCA tested and do not carry CE/UKCA marking.

​​

Pattern Use and Selling Items Made from My Patterns

By buying from Sews Knits and Crochets you are deemed to have read and agreed to these terms and conditions, including the fact you may only use my patterns for your individual, personal use unless we have agreed otherwise in advance.

​​

You may not copy, reproduce, sell or distribute all or any part of any of my patterns by any means, on or offline.

​​

You may not sell items made from my patterns without prior written agreement from me granting you a Commercial Use Licence. If you are considering this, please get in touch preferably before you purchase and ask for a copy of the Licence so you can review its suitability to your intended use and we can discuss your needs and arrangements. You may find my Commercial Use Licence does not suit your needs, so please do not purchase any of my patterns with the intention of reselling without checking. Until I issue you with a Commercial Use Licence you remain bound by these terms and conditions, including the fact that my patterns are for your individual, personal use only.

​​

Personal Note

These terms and conditions tend to sound a bit OTT when written out like this, but they are for your protection as well as mine. I am a small business owner, and I pride myself on following all the rules and regulations required of me, even though they were often not designed with the small, handmade business in mind. I have tried my best to lay everything out here as clearly and fairly as possible for you.

​​

If you have any questions at all about any of the above, please get in touch and I’m sure we can work it out between us.